Your Stay

AIRPORT CHAUFFEUR

We can organize a private Coco Ocean car for your airport transfers. One of our drivers will be waiting to greet you in the arrivals terminal of Banjul International Airport, immediately after the final security check point. Rest assured that you are not required to pay upon arrival, as we would charge this to your room account. For more information, you can contact us via phone on +220 44 66 500 or you can email info@cocoocean.com . If you are an inhouse guest you can contact our Guest Relations on 231 from your room, who shall be more than happy to assist you should you require an airport drop off. We recommend you leave with plenty of time to check in for your flight – no less than two hours.

SPECIAL REQUESTS

Are you celebrating a special occasion and would like to have a nice gesture arranged? Perhaps a birthday surprise or a honeymoon?

It could be you require the simple touches of an extra pillow to rest your head after a day of sunbathing or additional hangers to show off your season wardrobe.

Whatever your special requests may be, be sure to advise us directly by email or telephone and we shall do our upmost to grant them for you. If you are an inhouse guest you can contact our Guest Relations on 231 from your room, who shall be more than happy to assist you.

OUR SERVICE POLICY

Here at Coco Ocean Resort & Spa, we strive for excellence collectively as a team. Many of our members are visible and you will meet them regularly throughout you stay, whilst others work behind the scenes.  Therefore we encourage you to make use of our unified tipping system rather than feel the need to tip individuals during your stay.

YOUR ACCOUNT 

You can settle your account at any point throughout your stay.

Payment can be made in; Pound Sterling, Euro, American Dollars and Gambian Dalasis.
-We accept Visa / MasterCard
-3% Surcharge is applied by the bank for all card transactions.
-American Express and Debit cards including HSBC are not accepted.
-Card transactions are taken out in local currency only.
-ATM on site that dispenses local currency only using the bank exchange rate. ATMS charge a local fee for withdrawals.
-Prior to travel, we recommend that you notify your bank and credit card provider that you are travelling to The Gambia, West Africa, to ensure your payment methods are not blocked.

Foreign Exchange is available at the Front Desk for Pound Sterling, Euro, and American Dollars.
 

Upon making a reservation, we require a credit card guarantee. Our cancellation policy is 48 hours prior to arrival or a one night charge per room. 

YOUR SECURITY

Please ensure you use the room-safe for all valuable items. We have 24 hour security around the property; however please exercise normal precautions in safeguarding your belongings.

 

 

CHECK OUR Services


Hover your mouse on one of images below and then click on calendar icon to check room's availability or magnifier icon to learn more about this room or reserve it online